Tickets Cockpit

Audit + Desk + Employees · click ticket → work popup · Save / reply / note → Faveo queue · keeps /tickets-audit/ + /tickets-desk/

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Tab
Excel chase board · SLA mistakes · Open → same work popup as Desk
Classic Audit →
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Tickets Desk work list · scoped by role/who · queue writes to Faveo
Classic Desk →
Role
Open in scope
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Overdue
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Unassigned
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Data as of
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TicketSubjectStatusPriorityAssigneeTeamDeptNote
All employees in scope · click row for ticket list · click ticket for work popup
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EmployeeRoleOpenOverdueUnassigned* Aging 7d+Emerg/HighBreach/at-riskStatus mix

* Unassigned-in-their-queue = open tickets in this head/lead ticket_numbers with no assignee. Members show —.