Data live from ../tickets/data.json + ../tickets-desk/data.json (same Faveo pull as Hub walls).
Mistake rules client-side · P1–P4 Target clocks from proposed SLA (Emergency 4h · High 8h · Normal 24h · Low 120h).
Click ticket # or Open for in-page work popup (reply / note / fields → same Faveo queue as Desk). Desk link deep-links with ?ticket=.
Role ?role=audit or ?role=md · optional &dept= · filter &box=.