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PPSNC NANDED CITY MH12QW4814 |…", "department": "Sales Department", "department_id": 165, "team_id": 41, "age_hours": 233.6, "created_at_ist": "2026-09-09 08:05 IST", "priority": "Normal" }, { "ticket_number": "TIC-AAAH-2059", "subject": "Re: #TIC-AAAH-0623 | Status updated", "department": "Sales Department", "department_id": 165, "team_id": 41, "age_hours": 233.6, "created_at_ist": "2026-09-09 08:05 IST", "priority": "Normal" }, { "ticket_number": "TIC-AAAH-2058", "subject": "Re: #TIC-AAAH-0561 | Status updated", "department": "Sales Department", "department_id": 165, "team_id": null, "age_hours": 233.6, "created_at_ist": "2026-09-09 08:05 IST", "priority": "High" }, { "ticket_number": "TIC-AAAH-2104", "subject": "Quotation for the renewal of annual subscription charges of school buse…", "department": "Sales Department", "department_id": 165, "team_id": 42, "age_hours": 229.3, "created_at_ist": "2026-09-09 12:20 IST", "priority": "High" } ], "top_teams": [ { "name": "Sales Department", "count": 4, "team_id": null, "department_id": 165 }, { "name": "Sales Team - 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Pune", "count": 7, "team_id": 36, "department_id": 169 }, { "name": "Smart Camera Department", "count": 5, "team_id": null, "department_id": 169 } ], "top_agents_today": [ { "name": "Rohit Mohite", "count": 2, "team": "Smart Camera Department", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM", "daily_run_rate": 0.1, "working_days_elapsed": 17, "window": "month_mtd_ist", "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 0.1/d" } ], "top_agents_month": [ { "name": "Rohit Mohite", "count": 2, "team": "Smart Camera Department", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM", "daily_run_rate": 0.1, "working_days_elapsed": 17, "window": "month_mtd_ist", "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 0.1/d" } ], "top_agents_day": [ { "name": "Rohit Mohite", "count": 1, "team": "Smart Camera Department", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM", "scope_member": true } ], "top_teams_today": [ { "name": "Smart Camera Department", "count": 1 } ], "top_by_team": [ { "team_or_dept_name": "Smart Camera Department", "top_agent_name": "Rohit Mohite", "close_count": 1, "window": "last_24h", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM", "department_id": 169 } ], "streak": "🏆 Top closer Sep MTD: Rohit Mohite (2 tickets · 0.1/d)", "team_shoutout": "🔥 Hottest team last 24h: Smart Camera Department (1 ticket)", "motivation_window": "last_24h", "top_performers_window": "month_mtd_ist", "month_label": "Sep", "working_days_elapsed_mtd": 17, "workday_start_ist": "09:00", "bigin_sales": null, "include_bigin_shoutout": false, "member_count": 3, "members": [ "Omkar Jadhav", "Rohit Mohite", "Virendra Sonar" ], "rating_rule": "top_performers_members_only", "member_roster": [ { "name": "Rohit Mohite", "team": "Smart Camera Department", "department_id": 169, "closes_mtd": 2, "closes_day": 1, "daily_run_rate": 0.1, "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 0.1/d", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM", "scope_member": true, "rank": 1 }, { "name": "Omkar Jadhav", "team": "Camera Team - Pune", "department_id": 169, "closes_mtd": 0, "closes_day": 0, "daily_run_rate": 0.0, "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 0.0/d", "photo": "employee-photos/Omkar_Jadhav.png", "initials": "OJ", "scope_member": true, "rank": 2 }, { "name": "Virendra Sonar", "team": "Camera Team - Pune", "department_id": 169, "closes_mtd": 0, "closes_day": 0, "daily_run_rate": 0.0, "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 0.0/d", "photo": "employee-photos/Virendra_Sonar.png", "initials": "VS", "scope_member": true, "rank": 3 } ] }, "Backend Service Department": { "department": "Backend Service Department", "department_id": 167, "faveo_dept_name": "Backend Service Department", "team_ids": [ 27 ], "teams": [ { "id": 27, "name": "Backend Service Team - Pune" } ], "totals": { "open": 21, "unassigned": 0, "closed_today": 0, "closed_last_24h": 10, "closed_month_mtd": 144 }, "by_department": [ { "name": "Backend Service Department", "count": 21, "department_id": 167 } ], "desk_progress": [ { "team_or_dept_name": "Backend Service Team - 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Pune", "photo": "employee-photos/Akshay_Khenat.png", "initials": "AK", "daily_run_rate": 2.2, "working_days_elapsed": 15, "window": "month_mtd_ist", "metric_label": "MTD CLOSES", "metric_sub": "Sep MTD · run 2.2/d" } ], "top_agents_day": [ { "name": "Pooja Gaikwad", "count": 27, "team": "Parents CRM Team - Pune", "photo": "employee-photos/Pooja_Suresh_Gaikwad.png", "initials": "PG" }, { "name": "Sampada Kshirsagar", "count": 22, "team": "My School Ride Department", "photo": "employee-photos/Sampada_Kshirsagar.png", "initials": "SK" }, { "name": "Ashwini Sudke", "count": 22, "team": "Parents CRM Team - Pune", "photo": "employee-photos/Ashwini_Sudke.png", "initials": "AS" }, { "name": "Rahul Dalvi", "count": 8, "team": "Backend Service Department", "photo": "employee-photos/Rahul_Dalvi.png", "initials": "RD" }, { "name": "Jivan Chougule", "count": 6, "team": "Transport Team - Pune", "photo": "employee-photos/Jivan_Chougule.png", "initials": "JC" } ], "top_teams_today": [ { "name": "My School Ride Department", "count": 41 }, { "name": "Parents CRM Team - Pune", "count": 30 }, { "name": "Smart Bus Support S", "count": 26 }, { "name": "Satcop Support Team", "count": 10 }, { "name": "Backend Service Department", "count": 9 } ], "top_by_team": [ { "team_or_dept_name": "My School Ride Department", "top_agent_name": "Sampada Kshirsagar", "close_count": 17, "window": "last_24h", "photo": "employee-photos/Sampada_Kshirsagar.png", "initials": "SK" }, { "team_or_dept_name": "Parents CRM Team - Pune", "top_agent_name": "Ashwini Sudke", "close_count": 13, "window": "last_24h", "photo": "employee-photos/Ashwini_Sudke.png", "initials": "AS" }, { "team_or_dept_name": "Smart Bus Support S", "top_agent_name": "Pooja Gaikwad", "close_count": 10, "window": "last_24h", "photo": "employee-photos/Pooja_Suresh_Gaikwad.png", "initials": "PG" }, { "team_or_dept_name": "Backend Service Department", "top_agent_name": "Rahul Dalvi", "close_count": 8, "window": "last_24h", "photo": "employee-photos/Rahul_Dalvi.png", "initials": "RD" }, { "team_or_dept_name": "Transport Team - Pune", "top_agent_name": "Jivan Chougule", "close_count": 4, "window": "last_24h", "photo": "employee-photos/Jivan_Chougule.png", "initials": "JC" }, { "team_or_dept_name": "SmartBus Hardware Team - Pune", "top_agent_name": "prathmesh", "close_count": 3, "window": "last_24h", "photo": null, "initials": "PR" }, { "team_or_dept_name": "Backend Service Team - Pune", "top_agent_name": "Chandan Singh", "close_count": 1, "window": "last_24h", "photo": "employee-photos/Chandan_Singh.png", "initials": "CS" }, { "team_or_dept_name": "Collection Team - Pune", "top_agent_name": "Sachin Jadhav", "close_count": 1, "window": "last_24h", "photo": "employee-photos/Sachin_Jadhav.png", "initials": "SJ" }, { "team_or_dept_name": "Sales Team - Pune", "top_agent_name": "Sandeep Thorat", "close_count": 1, "window": "last_24h", "photo": "employee-photos/Sandeep_Thorat.png", "initials": "ST" }, { "team_or_dept_name": "Satcop Support Team", "top_agent_name": "Prathmesh Kamthe", "close_count": 1, "window": "last_24h", "photo": "employee-photos/Prathamesh_kamthe.png", "initials": "PK" }, { "team_or_dept_name": "Smart Camera Department", "top_agent_name": "Rohit Mohite", "close_count": 1, "window": "last_24h", "photo": "employee-photos/ROHIT_Mohite.png", "initials": "RM" } ], "streak": "🏆 Top closer Sep MTD: Rahul Dalvi (134 tickets · 8.9/d)", "team_shoutout": "🔥 Hottest team last 24h: My School Ride Department (41 tickets)", "motivation_window": "last_24h", "top_performers_window": "month_mtd_ist", "month_label": "Sep", "working_days_elapsed_mtd": 15, "workday_start_ist": "09:00", "refresh_schedule": "Mon–Sat 09:00–19:00 IST every 2h (Hub) · FAST ops on demand", "bigin_sales": { "available": true, "status": "live", "window": "month_mtd_ist", "month": "2026-09", "month_label": "Sep", "working_days_elapsed": 17, "metric": "closed_won", "top": { "owner_id": "1122848000000436089", "name": "Sandeep Thorat", "deals": 6, "count": 6, "amount": 141556.0, "daily_run_rate": 0.4, "working_days_elapsed": 17, "metric_label": "DEALS WON", "metric_sub": "Sep MTD · run 0.4/d", "photo": "employee-photos/Sandeep_Thorat.png", "initials": "ST" }, "rankings": [ { "owner_id": "1122848000000436089", "name": "Sandeep Thorat", "deals": 6, "count": 6, "amount": 141556.0, "daily_run_rate": 0.4, "working_days_elapsed": 17, "metric_label": "DEALS WON", "metric_sub": "Sep MTD · run 0.4/d", "photo": "employee-photos/Sandeep_Thorat.png", "initials": "ST" }, { "owner_id": "1122848000000867037", "name": "Deepak More", "deals": 3, "count": 3, "amount": 14900.0, "daily_run_rate": 0.2, "working_days_elapsed": 17, "metric_label": "DEALS WON", "metric_sub": "Sep MTD · run 0.2/d", "photo": "employee-photos/Deepak_More.png", "initials": "DM" } ], "note": "Bigin Closed Won MTD Sep via cache (bigin_sales_mtd_cache.json); #1 Sandeep Thorat 6 deals run 0.4/d" }, "note": "closed API: GET /v3/api/agent/ticket-list?category=closed (filter updated_at client-side; assigned_team usually empty → team=department); workday=Mon–Sat 09:00–19:00 IST; refresh every 10 min in that window; day_start baseline=9:00 AM IST; Top performers ranking = calendar month MTD IST + daily run rate (Mon–Sat working days); desk progress stays since-9am / day window; desk_window=last_24h fallback — no closed/resolved with updated_at since 9:00 AM IST yet (or none found in scanned pages); top_performers_window=month MTD IST from 2026-09-01 00:00; closed_mtd=214; working_days_elapsed=17; FAST preserve: kept prior MTD closers (prior_mtd=15953 cur_mtd=214)", "health_pulse": { "available": true, "pulled_at_ist": "2026-09-19 01:39:49 IST", "open": 287, "unassigned": 2, "p1_p2": 169, "emergency": 6, "high": 163, "closed_today": 0, "top_departments": [ { "name": "Field Service Department", "count": 134 }, { "name": "My School Ride Department", "count": 64 }, { "name": "Accounts Department - Pune", "count": 24 }, { "name": "Backend Service Department", "count": 21 }, { "name": "Smart Camera Department", "count": 12 } ], "source": "aligned_to_snapshot", "note": "health widgets mirrored from this snapshot — same generated_at", "raw_totals": { "open": 287, "inbox_total": 287, "inbox_listed": 287, "unassigned": 2, "unassigned_listed": 2, "closed_today": 0, "closed_last_24h": 132, "closed_month_mtd": 15953 }, "raw_priority": { "emergency_high": 169, "normal_low": 118, "other": 0, "by_name": { "High": 163, "Normal": 117, "Emergency": 6, "Low": 1 } }, "mode": "fast" } }