Data: ../tickets/data.json (same Faveo pull as company wall) + desk people scopes.
Names/emojis only on wins · breach / unassigned / aging stay counts.
Biz hours Mon–Sat 09:00–19:00 IST · SLA clocks from proposed P1–P4 (approx age vs Target/Breach).
Attribution = assignee on closed tickets (Faveo has no closed_by).