SATCOP · Agent Workflow

Hub routes every order → department rooms → specialist bots · 2026-09-14 11:09 IST
Hub 1
Departments 12
Specialist bots 50
Command centre
[Hub] satcop office
Send all orders here. Routes Accounts, Sales, Marketing, Service, Stock, Ops, HR, Camera, Ticketing, Field, IT.
ACTIVE
Hub Department Specialist bot
₹
Accounts Dep ACTIVE
Subagents 5 · Department room
Bank, billing, AR/AP
HDFC & Books
Bank feeds & books
HDFCZoho Books
Receivables
Collections & unpaid
Zoho Billing
School Billing
Monthly school cycle
Zoho Billingsatcop.online
Payables & Expenses
Debits & expenses
HDFCZoho Books
AR Reports
Payments digests
Zoho BillingGmail
☎
Sales Dep ACTIVE
Subagents 3 · Department room
Pipeline, hygiene, inbound
Outbound Prospecting
Prospect lists & first touch
ResearchGmail
Bigin Targets
Scorecards & hygiene
BiginGmail
Inbound & IndiaMART
Push → Pipeline
IndiaMARTBigin
✦
Marketing & Leads ACTIVE
Subagents 3 · Department room
GTM, social, promo email
MSR+Dashcam GTM
Proof points & launch
GTM docs
Social & Instagram
Daily creatives
InstagramGmail
Email Campaigns
School@ promo (gated)
InstantlyGmail
✈
Marketing Outbound ACTIVE
Subagents 3 · Department room
AI voice + WA lead-gen
AI Voice Leads
Priya outbound (gated)
ElevenLabsExotelBolna
WhatsApp Promo
Templates & campaigns
Meta WASathi
Lead Gen Smart Bus
School/bus lead feed
BiginResearch
💬
Service & Support ACTIVE
Subagents 5 · Department room
Parent CX + Faveo desk
Support Ops
Parent WA ops
GallaboxFaveo
WhatsApp Bot
Parent intents/FAQ
Gallabox
Voice Dialer
Parent callbacks
Exotel
Playbook
Support knowledge
Faveo
Faveo Desk
Day-to-day tickets
Faveo
🎫
Ticketing Dep ACTIVE
Subagents 5 · Department room
Company-wide ticket governance
Live Board
Intake & wall
Faveo
SLA & Breach
P1–P4 clocks
Faveo
Patterns
Repeat issues
Faveo
Routing
Dept/team ownership
FaveoZimyo
Guidelines
SOPs & QA
Faveo
🛠
Field Service ACTIVE
Subagents 5 · Department room
City dispatch & GPS jobs
City Dispatch
City → team routing
Faveo
Technician Roster
Present vs absent
ZimyoMinerva
GPS Jobs
Tracking / offline
Faveosatcop.online
Install & Demo
Hardware installs
Faveo
SLA & Travel
Field response SLA
Faveo
📦
Stock Dep ACTIVE
Subagents 5 · Department room
Inventory & hardware flow
Inventory Master
SKU / GPS / dashcam
Stock
Purchases & Vendors
Vendor in
POGRN
Sales & Dispatch
Hardware out
Dispatch
Warranty & RMA
Warranty / RMA
IMEI
Alerts & Health
Low stock
Alerts
⚙
Operations Dep ACTIVE
Subagents 3 · Department room
SLA cadence & escalations
SLA Cadence
Cross-dept SLAs
SLA
Task Assignment
Priority → owners
Tasks
Escalations
Blockers & stuck work
Alerts
👥
HR Dep ACTIVE
Subagents 4 · Department room
Zimyo, attendance, org
Zimyo Employee Master
Active directory
Zimyo
Attendance
Office hours SLA
MinervaZimyo
Org & Reporting
1st→2nd→3rd managers
Zimyo
Faveo Agent Sync
Weekly agent align
ZimyoFaveo
🖥
IT & Backend ACTIVE
Subagents 5 · Department room
Access, APIs, uptime
Systems & Access
Tool logins
Connectors
Backend APIs
Uffizio / SGPS
satcop.online
Infra & Uptime
Tunnel & boards
Wallboard
Data & Sync
Cross-system sync
ZimyoFaveoBigin
Devices & Office
Office devices
IT
📷
Camera Dep ACTIVE
Subagents 4 · Department room
TrueCloud + office CCTV
Live Health
Online / SD status
TrueCloud
TrueCloud Ops
Accounts & devices
TrueCloud
Integrations
Source wiring
TrueCloudCCTV
Reports
Health digests
TrueCloud